Q&A: How to get and use your gift cards

How do I get the gift card?

After purchasing the gift card on ercuis.vouchercart.com, you (or your recipient) will receive a confirmation email that includes your order number together with a link to the gift card voucher, if you need to print it.

Can I give the gift card as a present?

Of course, gift cards are great gifts for a friend or loved one. When completing your purchase, you can specify the e-mail address of the recipient of the voucher other than yourself. You will receive a confirmation notification that the voucher has been sent by e-mail to the specified recipient.

When will the gift card be delivered?

You have the flexibility to choose when your voucher is delivered. It can be sent by email instantly or at a later date that suits you. 

Can I use the voucher immediately?

Yes, your voucher is loaded with value and ready to be used as payment method on this website.

How do I redeem my gift card?

Simply enter the gift card code at checkout, as a payment method. The discount will be automatically applied to your order.

Where can I use this gift card?

You can make your purchases using this gift card exclusively on our website www.ercuis.com. The gift card is only valid in the country/region in which it was purchased. Gift card are therefore not redeemable at any of our partner store, or physical store.

Can I use more than one gift card?

Yes. When you proceed to payment, you can enter one or more gift codes, and apply them for the same purchase.

What is the expiration date of my gift card?

This gift card is valid for exactly 3 years (36 months) starting from the day you receive the gift card code purchased.

What if I don't use the full amount of the gift card?

Any remaining balance will be retained on the gift card for future purchases.

Can I check the remaining credit of my gift card?

Once you have used your gift card, you will receive detailed information about the remaining balance.

Can I recharge my gift card?

No. The gift card is not rechargeable. You can always purchase a new gift card.

Can I return my gift card and convert its value into cash?

The gift card cannot be returned, blocked, refunded or exchanged for cash. There is also no blocking or refunding in the event of theft or loss.

Can I return an item purchased with a gift card?

Yes, you can return an item purchased with a gift card for a refund or exchange.

Where can I read Terms and Conditions of Use?

You can read our complete General Terms and Conditions here.