To place a return request, you may send us a message through our contact us located in the bottom of our website. 

1. Check our Return Policy

For further details please refer to our Return Policy section at the bottom of this page.

2. Send your return request

Send your return request to online.shop@ercuis.com. Please take a moment to email our support staff, or locate our contact us page. We will do our best to provide you with assistance in returning your order. 


Return Policy

Rosenthal Sambonet will provide a onetime free return label within 30 days of the order’s arrival. Our refund, or replacement policy lasts 30 days from the date the order has been shipped. If 30 days have gone by since the order has been shipped, unfortunately we can’t offer you a refund or replacement. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please advise if your merchandise arrived damaged, or if the products received are not what you had ordered.

You may send us a message through our contact us located in the bottom of our website. online.shop@ercuis.com or, by calling our offices from 9:00 to 13:00 or from 14:00 to 17:00 (CET) at:

  • 800.029.707 (toll free number valid for Italy)
  • 0039 0321 1916 747 (direct number, valid outside Italy)

If you return an order after the first 30 days or from Canada, the shipping costs for returning the order will be your responsibility, as they are not covered by our return policy for reasons of process efficiency. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. For further details, please refer to the Terms and Conditions section.

Defective items can be returned, but only undamaged and unused items will be accepted.


Please pack the non-damaged, correctly received merchandise safely back into a box, and have it shipped to the address down below. Please include, last name, order number if located, and/or the packing list that came with the order.

Hold on to the tracking information as a point of reference, as well for your records, and we will do our best to expedite the return process. Once the order has arrived it will take upwards of 5 business days to process a refund to the payment method used for this order.


Sambonet Paderno Industrie S.p.A.

Via Giovanni Coppo 1C

28060 Orfengo (Novara) - Italy

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